Call Center Representative Series 6 remote – Prime Consulting Inc – Cedar Rapids, IA
Prime Consulting Inc
$10 – $16 an hour
Job Title: Remote Customer service Rep FINRA Series 6
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
Job Type: Full-time
Pay: $10.00 – $16.00 per hour
- Monday to Friday
- Call Center: 1 year (Preferred)
- customer service: 1 year (Preferred)
To apply, please visit the following URL:https://www.indeed.com/viewjob?t=Call+Center+Representative+Series+Remote&c=Prime+Consulting&l=Cedar+Rapids%2C+IA&jk=39a6109a41e2990f&rtk=1emi3k4pqnpuf800&from=rss→