Technical Customer Experience Specialist – Access Systems – Cedar Rapids, IA

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Access Systems

Are you looking for an exciting career opportunity within a rapidly growing technology company that provides competitive pay & benefits, career advancement opportunities, and a culture which has consistently been awarded as a Top Workplace in Iowa? Are you someone with strong customer service skills? Do you enjoy being out and about? If so, we want to talk to you! In this role, you will be responsible for traveling to customer sites to deliver and/or install office equipment. You will be responsible for integrating solutions and providing technical and analytical expertise in support of all products and solutions to the customer.

What You’ll Be Doing:

  • Complete equipment installations as it pertains to software, connectivity and customer workflow functions.
  • Analyze existing customer infrastructure and plan a deployment strategy to ensure smooth, quality implementation of pre-determined solutions and products.
  • Complete and submit appropriate documents to Paperwork and Admin teams when necessary.
  • Provide feedback from customer to appropriate internal personnel staff.
  • Flexibility and willingness to troubleshoot customer requests, and complete tasks with high accuracy, under scheduled deadlines.

What We’re Looking For:

  • 2-5 years related customer service, inside sales, helpdesk, or technical experience.
  • Associates or 4-year degree preferred.
  • Must have a strong dedication to customer service.
  • Strong communications skills.
  • Ability to regularly lift 30-50 pounds and willingness to travel 50-70% (daily) within IA, IL, and NE, with company vehicle.

What We Offer:

  • Full benefits suite, including Medical, Dental, Vision Insurance
  • Matching 401(k) Retirement Savings Plan
  • Initial and Continuous Training Opportunities
  • Career Advancement
  • Company Events Employee Appreciation, Team Outings, Incentive Trips