Program Assistant 3rd Shift Full Time – Waypoint Services For Women Children and Families – Cedar Rapids, IA

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Waypoint Services For Women Children and Families

Job details

Job Type

Full Job Description



In charge of the operation of MPC overnight shelter and/or daytime resource center Full Time; Wednesday – Friday and every other weekend 11pm – 9am

$500 Sign-On Bonus!




  • Maintain the guests’ confidentiality and security of the shelter without compromise at all times in accordance with the Waypoint Confidentiality Policy
  • Field and respond to phone calls by inputting/collecting data on calls for emergency shelter, DV support, providing information and referrals, taking messages, and providing a triage screening to callers for admission to emergency shelter programs
  • Counsel guests; assist in establishment and monitoring of goals, improvement of skills, and MPC routine
  • Write in each guest’s log at stated intervals, according to Waypoint record keeping procedures; maintain daily log of program participants in the 24-hour program
  • Assist with program components as assigned
  • Supervise/guide volunteers as needed
  • Restock supply areas as needed
  • Complete requested paperwork and data entry in a timely manner


  • Values:
    Demonstrate Waypoint’s core values every day you are at work: have compassion, instill ownership, empower people, and embrace diversity.

  • Dependability:
    Show up to work on time, every time. Keep your commitments. Take responsibility for your own actions. Understand implications of your decisions.

  • Communication:
    Demonstrate the ability to treat others with respect and consideration when working with a variety of personalities and leadership styles. Listen and seek clarifications. Communicate internally and externally in a positive tone.

  • Professionalism:
    Take pride in how you present yourself. Motivate yourself to bring your best every day. Develop strategies to achieve organization goals.

  • Adaptability:
    Be able to multitask in a changing and evolving work environment to best fit the situation. Demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness.


  • Comply with all Waypoint policies and Waypoint letter of employment
  • Maintain client and program confidentiality as defined in Waypoint’s Confidentiality Policy
  • Demonstrate a positive attitude and professional manner, both in appearance and actions in carrying out job responsibilities
  • Follow Waypoint Crisis Communication Plan completely in crisis situations
  • Attend and participate in Waypoint departmental, interdepartmental and staff meetings as directed
  • Maintain scheduled work hours and notify your immediate supervisor personally of absences
  • Support Waypoint events
  • Promote Waypoint team concept by being courteous and helpful to other employees and clients
  • Accurately maintain necessary forms and records and submit in a timely manner, especially accident/incident report forms
  • Be responsible for maintaining the cleanliness of the total work environment
  • Complete time cards and/or employment records accurately and submit on time to supervisor
  • This position may require regular evening and weekend work hours; individual must be able to work flexible hours
  • Work with supervisor to develop a professional growth plan
  • Attend in-service trainings and work to increase skills in field
  • Be on the job at least 90% of the time
  • Perform all other duties as assigned by Waypoint

. Requirements:


  • High school diploma with at least one year experience in human service delivery or equivalent work/life/volunteer experience
  • Understanding of the dynamics of homelessness, domestic violence, child abuse, sexual abuse/assault, substance abuse, and mental illness
  • Demonstrate a sensitivity to working with families of diverse racial and cultural backgrounds and an understanding of poverty and oppression
  • If a Waypoint/DHS Non-Law Enforcement Records Check is required, must receive a negative report
  • If required to drive a Waypoint vehicle, must have valid drivers license and be insurable to meet the requirements of Waypoint insurance provider; if required to transport clients, must have valid chauffeurs license
  • Be able to sit, stand, walk, stoop, kneel and lift up to 40 pounds