The Phlebotomist plays an important role in the lab. The Phlebotomist is the face of the lab interacting with patients and nursing personnel with the primary responsibility of collecting venous and capillary blood samples from patients of all ages and assuring these samples get to the testing labs in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Exceptional Care Delivery
- Greets everyone with a pleasant and professional manner, using patient experience best practice guidelines (AIDET, 5/10 Rule and No-Point, etc).
- Identifies patients and samples using two patient identifiers, always labeling samples in the presence of the patient.
- Performs venous and capillary blood collections for patients of all ages within specified safety parameters, timelines and pace (7 phlebotomies per hour).
- Assists with sample receiving and delivery of specimens to testing areas.
- Demonstrates knowledge of computer programs for patient identification, order, and sample tracking.
- Utilizes supply items in a cost effective manner, recognizing when to reorder, and assisting with unpacking and/or restocking items.
- Achieves basic understanding of lab tests to answer patient questions in an easy to understand way.
- Prioritizes work in the best interest of the patient, sharing the work with team members.
- Assists with training new employees and students, being helpful and supportive in their teaching.
- Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
- Attends department huddles, staff meetings and other required training.
- Checks emails regularly for huddle minutes and important communications relevant to assignment.
Basic UPH Performance Criteria
- Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
- Demonstrates ability to meet business needs of department with regular, reliable attendance.
- Employee maintains current licenses and/or certifications required for the position.
- Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA, CAP and other federal/state regulatory agencies guiding healthcare.
- Completes all annual education and competency requirements within the calendar year.
- Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.
- Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.
- Takes appropriate action on concerns reported by department staff related to compliance.
- Valid driver’s license when driving any vehicle for work-related reasons.
- Writes, reads, comprehends and speaks fluent English.
- Multicultural sensitivity.
- Microsoft Office – basic computer skills.
- Customer/patient focused.
- Critical thinking skills using independent judgment in making decisions.
- Use of usual and customary equipment used to perform essential functions of the position.
- Work may occasionally require travel.
- May drive a UPH vehicle, rental or own vehicle.
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