Parts Counter Specialist-2nd Shift – Thompson Truck & Trailer – Cedar Rapids, IA

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Thompson Truck & Trailer

Parts Specialist I

Department: Parts

Reports to: Parts Manager

Classification: Non-Exempt

Utilize inventory management software to fulfill parts orders for customers. Second shift is from 3:30 p.m. to 12:00 a.m.

Primary Responsibilities

  • Determine sales opportunities during customer interactions to increase revenue.
  • Inform customers of companion parts requirements and specials to ensure the customer is exposed to the full product line.
  • Answer in-bound calls and greet walk-in customers to determine their needs.
  • Utilize parts management software to research parts availability on-site or for order and communicate timeline and price to the customer.
  • Follow established processes to research out-of-stock parts from internal dealerships and outside sources. Obtain proper authorization from the customer before orders are placed.

Requirements

  • High School Diploma or GED
  • Physical demands of this job are classified as Light: exerting 16 to 50 pounds of force or lifting occasionally, and/or 10 to 15 pounds of force or lifting frequently to move objects.

Source:

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