Neurology – Clinic Services Coordinator – The University of Iowa – Iowa City, IA

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The University of Iowa

This position will contribute to the success of the Department of Neurology by coordinating and providing services for patients. Will ensure compliance of tasks, goals, and patient/customer satisfaction expectations are being met. Will be responsible for the supervision of the clinical support specialists and front line reception staff including the delivery of services such as health information and clinic scheduling. Will assist in the pre, during, and post patient visit and scheduling activities. Will manage and monitor the master schedule for all providers and respective divisions. Will communicate and collaborate with internal and external constituents to develop best practices that enhance and support the patient and staff environment. Will develop and maintain efficient and effective workflows for patient visits and overall business processes. Will assist with the short and long term planning of all division’s support needs and activities. Will hire, train, develop, provide performance management, direction, assignments, feedback, coaching and counseling to staff to assure outcomes are achieved. Will coordinate support staff schedules to ensure coverage.

Provide Support Services to Clinical and Non-clinical Departments:
Supervise the work of staff. Analyze data and information to improve services/access. Develop plans to meet division goals, patient/customer satisfaction expectations and quality of services provided.

Communicate/Collaborate with Internal and External Constituents:
Collaborate with Patient Access Center, external agencies, referring providers and hospital departments to enhance the delivery of services. Develop improved and new strategies to resolve issues.

Develop Programs, Policies, and Practices that Enhance Patient/Staff Environment:
Develop and/or implement programs, policies, practices to provide continuity of proper support service across all divisions.

Human Resources Management:
Hire, develop and manage the performance of support staff; assure staff are compliant with UI policies and procedures.

Financial Management:
Monitor and manage key indicators that will have a positive impact on division level financial and productivity measures.

Collaboration and Embracing Diversity:
Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity.

Positive Impact/Achieving Results:
Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Able to demonstrate ethical behavior in diverse situations while producing results.

Service Excellence/Customer Focus:
Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.

Customer Support Function:
Knowledge of the major responsibilities, accountabilities, and overall organization of the customer support function or department; ability to properly build and provide direction to support customer inquiries and bring problems to a timely resolution. Maintain a positive and supportive environment.

Customer Interaction:
Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.

Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Performance Management:
Ability to apply organization’s performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

REQUIRED QUALIFICATIONS

Education:
A Bachelor’s degree in business or related field or an equivalent combination of education and experience

Experience:
1 year administrative experience in a clinical setting, working collaboratively in a team environment with leadership responsibilities
Excellent written and verbal communication skills
Must be proficient in computer software applications including Microsoft office
Strong attention to detail and organizational skills
Experience with customer service in a patient centered environment
Regular and reliable attendance

DESIRABLE QUALIFICATIONS
Knowledge of University policies, procedures and regulations
Experience with EPIC or other Electronic Medical Records Systems
Experience with Cadence or other clinical scheduling software
Experience in leading a clinical support system
Prior experience supervising clinical and non-clinical staff
Knowledge of Human Resource practices including recruitment, training, performance reviews, and labor relations
Experience implementing new processes and/or programs in a clinical setting
Experience using QGenda or other clinical scheduling programs

Application Details
Please be prepared to upload both a letter of interest that addresses how qualifications are met and a current resume. Three professional references will be required prior to an offer being made. Successful candidates will be subject to a criminal background check.

This position will be posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

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