United States of America
HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
This position is for an entry-level professional in Customer Data Management, who compiles customer service data and customer problems conducts statistical analysis and develops recommendations for corrective procedures..
Enters customer data into databases to maintain up-to-date customer records in order to generate various sales reports and statistics.
Analyzes and compiles customer service data for business planning, sales forecasting purposes and product quality measures.
Collects data on customer problems and corrective procedures that will be used as resource for customer problem resolution.
Uses computer software programs to accurately compile customer data.
Conducts statistical analysis on sales data to support sales execution and growth objectives.
Generates statistical reports regarding sales efficiency, customer orders and other sales activities.
Tracks data related to customer orders and activities.
Creates and maintains service notifications and scheduling.
Performs data analytics and forecasting in support of business development or product management.
Notifies other customer service representatives along with members of other divisions of data trends for improvement of quality.
Minimizes risk by maintaining data and reports.
Candidates for this role should possess a Requires theoretical knowledge typically obtained through University Degree.
Requires a Bachelor’s Degree or three years of prior relevant experience.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Life insurance and disability coverage
Apply now and be part of the team that’s redefining aerospace, every day.
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