Responsible for assisting in the day to day operation of the Lifeline Program. The object of this program is to build consumer demand to generate unit placement at a rate of 10-15% units per year. Carries out regular and special assignments as directed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- The associate is aware of hospital and department compliance for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or hospital administrative staff.
- Purposefully conducts all aspects of the job in an ethical manner in support of the hospital’s commitment to ethical behavior in all areas of personal and professional activity.
- Successfully completes hospital-wide orientation, annual hospital competencies and department/unit specific competencies.
- For the safety of our patients and co-workers, St. Luke’s Hospital requires seasonal and job related vaccinations. This is reviewed regularly during periodic health assessments.
- Works with Lifeline volunteers in scheduling installs, service calls and disconnects.
- Completes follow-up calls to new Lifeline subscribers and answers questions regarding the service.
- Completes follow-up calls to individuals requesting Lifeline information for the potential to make them a new subscriber for the Lifeline service.
- Is familiar with all Lifeline equipment being able to install, service and disconnect as needed. Also helps with the cleaning of the returned equipment.
- Serves as a contact to Lifeline subscribers and their families for reporting changes in information, equipment problems or to address other concerns/problems.
- Maintains proper record keeping, inventory control and equipment warranty service.
- Responsible for ensuring subscriber information is reported to Lifeline Response Center.
- Maintains compliance with personnel policies and procedures and Standards of Excellence.
- Behaves in a manner consistent with all Corporate Compliance policies and procedures.
- Performs other duties as requested by the Lifeline Program Coordinator to facilitate the smooth and effective operations of the office.
- High-school diploma or equivalent required.
- Writes, reads, comprehends and speaks fluent English.
- One to two years working with older adults.
- Acquired knowledge of communication systems and computer skills.
Mental and Cognitive Traits Required
- Must be able to solve problems.
- Must have good listening skills.
- Must be able to understand written, visual and other sensory stimuli.
- Must be able to work well with customers, volunteers, and co-workers.
- Must be sensitive and empathetic in relating to older adults and their families.
- Must be cooperative, courteous, and dependable work performance.
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