IT Support Consultant – The University of Iowa – Iowa City, IA

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The University of Iowa

This position will promote the growth of the University of Iowa Patient Access Center (UI PAC). This position will support the UI PAC in an elevated role by leading the development and monitoring of provider templates for all departments at University of Iowa Health Care, excluding radiology. It will serve as a primary point of contact and be considered a subject matter expert. This position will assist with monitoring day to day team business expectations and provide functional supervision to template analysts under the direction of the IT Analyst Manager. It will assist the manager with communicating new policies, guidelines, and expectations to ensure understanding across the team. This position will analyze, design and implement scheduling protocols by building system tools to create scheduling solutions. This position will monitor provider schedules to ensure the organization does not “lose time” and produce additional access opportunities. This position will also create decision trees and other advanced build in the Epic system as needed. The individual in this position will support and promote scheduling best practices through the team’s work on the ongoing template optimization project. They will serve as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.
  • Act as a scheduling liaison, promoting the organization’s “Standards of Excellence” values
  • Uphold the University of Iowa Physicians’ Group-endorsed ‘Guiding Principles of Scheduling’
  • Work request tickets from end users for provider template build, maintenance and project requests, advising ticket submitters on best practices
  • Assist end users to troubleshoot system issues as it relates to template build, provider schedules, visit types and inefficiencies
  • Provide advanced one-on-one guidance, consultation and training to end users
  • Work to translate technical terminology and communicate to end users
  • Apply strong problem-solving and analytical skills to daily assignments and projects
  • Develop training documents and educational presentations to assist end users with understand technical issues, system tools and best practices
  • Develop and monitor the provider templates for all departments in combination with the operations managers, provide support, feedback, coaching and counseling to team members to assure outcomes are achieve
  • Assist with assigning and auditing system build work as needed
  • Assist with project support and self-managing small projects
  • Complete and maintain Epic Cadence certification during employment
  • Lead the team in obtaining additional application badges, credentials and expertise
  • Gain and maintain awareness of health care industry and technical trends, foster a culture of system enhancement and optimization
  • Experience contributing to an integrated information system though areas such as design, workflow analysis, build, training, implementation, testing and support
  • Must conduct all interactions using strong customer service skills
  • May perform other duties as assigned

Required Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience
  • Typically (1-3 year) administrative experience
  • Excellent written and verbal communication, which includes presentations and public speaking
  • Experience communicating technical information effectively to technical and non-technical staff at the verbal, written and presentation levels
  • Demonstrated job-related or equivalent experience in data capture, management, and use of reports to inform recommendations which align with desired organizational outcomes
  • Demonstrated experience working with end-users to define system needs to support necessary medical office operations
  • Understands medical office business needs and converts those requirements into functional/technical scheduling system tools to meet or enhance medical office workflows
  • Experience with Microsoft Office tools (Excel, Word, Visio, Outlook, PowerPoint, etc)
  • Ability to work in a fast-paced environment balancing multiple priorities and projects to meet expected deadlines
  • Experience with hospital operations and/or Ambulatory Clinic operations
  • Must have experience working with the Epic system, or an electronic medical record
Desired Qualifications:
  • Epic certification and applied work experience in Cadence, Prelude, or other Epic applications
  • Demonstrated knowledge of and experience with basic project management
  • Knowledge of UIHC policies, procedures, and regulations
  • Experience working with vendors to analyze system and integration requirements to meet medical office needs
  • Data courier certification or experience moving data packages across application environments
  • Completion of the Epic Decision Tree Badge
  • Completion of the Epic Provider Utilization Knowledge Track
Applicants must attach a Cover Letter and a Resume (under submission relevant materials) that clearly address how they meet the listed requirements and desired qualifications. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background check and education verification.