Linn County, IA
SALARY RANGE: MINIMUM $64,613 MIDPOINT – $77,287 MAXIMUM – $100,150
Under the general direction of the Child & Youth Development Services Director, has primary oversight responsibilities to manage the overall operation of the Family Support Services Program. Supervises Social Workers, Family Service Workers, Youth Counselors, and Intake Workers. Develops management goals and ensures consistent implementation of program policies and procedures. Conducts ongoing re-evaluation and reassessment of the program. Ensures compliance with county, state and federal guidelines, rules and standards.
Essential Functions: Organizes and develops trainings and develops and supervises staff by interviewing, hiring and training staff and interns. Establishes baseline formality with clients to facilitate daily communication and supervises staff to ensure staff coverage and client scheduling. Monitors and evaluates staff performance, facilitates weekly staff meetings, plans and coordinates required staff development and training and assigns and delegates responsibilities.
Develops and maintains productive ongoing relationships with collaterals including parents, vendors, volunteers and community partners by case planning with referring workers and collaborating on responsibilities and expectations.
Develops and oversees consistent implementation of program goals, policies and procedures by assisting in developing the program budget, monitoring relevant laws, regulations, standards, policies and practices, coordinating program changes to ensure compliance in a timely manner, and meeting with quality assurance and technical assistance to maintain accreditations as needed. Ensures that all program records, reports, forms and documents are completed and maintained in an accurate manner.
Develops program by conducting ongoing evaluations and assessments, responding to identified needs through programming, policies and procedures and establishing relevant goals, objectives and performance indicators.
Implements the Children’s Mental Health Program, Peer Program, Reaching Families Program and School to Home Program and participates in the Advisory Committee meetings on a quarterly schedule. Participates in community boards, councils and advisory groups, representing and promoting Child & Youth Development Services. Accepts fiscal responsibilities by assisting in the development of program budget and preparing payroll and assures compliance with the distribution of Children’s Mental Health vouchers within budget guidelines.
Knows the County’s Customer-Centered Culture principles, the County’s Mission, Strategic Plan and Core Values and demonstrates them on a regular basis. Uses LC3 principles to identify, develop and refine departmental products so they are aligned with the Linn County Strategic Plan and enhance customer satisfaction. Collaborates with customers to enhance customer satisfaction. Facilitates capturing the “Voice of the Customer” and uses it to measurably improve departmental performance. Empowers direct reports to close gaps between customer expectations and experience wherever possible.
Performs other duties as assigned. Regular work attendance required.
Qualifications: Bachelor’s degree social work, psychology or sociology is required.
Over two (2) years of experience in a related field required with experience in human services delivery systems; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Additional relevant education or directly related experience may count towards minimum qualifications on a year for year basis at the discretion of the hiring manager.
Reports to the Child & Youth Development Services Director. Supervises Social Workers, Family Service Workers, Youth Counselors and Intake Workers.
Requires the ability to read referrals, information, contacts with clients, reports, professional literature, regulations, administrative rules, etc.
Requires the ability to compose letters, summaries, treatment plans, manuals, reports to referring workers and courts.
Ability to perform payroll, statistical reports, budget readouts, billing sheets and the interpretation of outcome data.
Work is governed by broad instructions, objectives and policies. Requires the exercise of considerable initiative and independent analytical and evaluative judgment.
Accountable to the Director for program planning and expansion and day-to-day management. Accountable to Quality Assurance and Technical Assistance staff regarding Medicaid standards, guidelines and qualifications.
Requires frequent daily contact with co-workers, clients, employees, parents and other community professionals required to exchange information.
Ability to use computers and software (Microsoft Word, Excel, Outlook, County mainframe), email, telephone and voicemail system, calculator, copy machine, fax machine, vehicles, Dictaphone, and beepers.
Must pass a County physical examination which includes a drug test after offer of employment.
Subject to criminal background and credit history review.
Valid Driver’s License required or must have the ability to obtain transportation to attend off-site meetings and trainings.
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