Customer Operations Representative – Feldco Windows, Siding and Doors – Cedar Rapids, IA

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Feldco Windows, Siding and Doors

Operations Specialist

Schedule & Hours:

  • 8am to 5pm, Monday thru Friday, Saturdays are required once a month
  • When working Saturdays, the operations specialist will receive another day off during the week (Example: Wednesday and Sunday would be potential off days when working Saturday)

Location: Cedar Rapids, IA

We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window and Door Company in the America (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.

Feldco is honored to have been named a top workplace in 2018 by the Chicago Tribune making us a 5 time award winner! Check out the article by searching “Feldco Top Workplace 2018” on Google!

Position Responsibilities:

  • Calling clients to schedule service, measurement and installation appointments.
  • Resolve product or service concerns by clarifying customer’s issues.
  • Open and maintain customer accounts and update I.T. system.
  • Contribute to team results by working closely with field staff and other departments.
  • Receive, assemble, file, and organize job packets.
  • Complete necessary paperwork and data entry to process permits and purchasing.
  • Process on-order and completion payments for services and contracts.
  • Notify Installation Companies of daily work and customer expectations.
  • Answer phones to assist customers when they call.

Position Requirements:

  • One year of customer service experience.
  • Problem solving capabilities.
  • Excellent communication skills.
  • Ability to multitask.
  • Must be a team player.
  • Must pass background check and drug screen.

Preferred Skill Set

  • Entrepreneurial Spirit.
  • Home improvement / construction industry experience, although not necessary.

Additional Information

  • Full-Time Position.
  • Monday through Friday: 8am to 5pm or 9am to 6pm as determined by office GM and Operations Manager; Would require Saturday availability once per month, but the work week will never exceed 5

What can Feldco Offer You?

Leadership – We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market

Growth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets
Advancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development
Security – We operate profitability and are enhancing the benefits and care of our employees
Professionalism – We are investing heavily in quality improvements and establishing industry-best operations
Teamwork – We are focused on assisting each other and working together to take care of our customers

Job Type: Full-time

Pay: From $15.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
We have implemented a number of measures to combat the spread of COVID. This includes: masks being required by all employees and customers upon entering the office, workstation sanitization upon arrival and dismissal for the day, plexi-glass barriers, etc


  • Resolving Customer Issues: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No