Clerk III – UICC ILI Clinic (90%) – The University of Iowa – Iowa City, IA

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The University of Iowa

The University of Iowa Hospital and Clinics department UI Community Clinics is seeking a Clerk III to communicate directly with patients and relay the information given back to the clinical staff. May provide front desk support through various duties. May perform check in, check out, and scheduling functions as needed. This includes high volume public contact, use of multi-tasking skills, and the ability to answer multi-line phones on a consistent basis involving internal and external customers.
Position Responsibilities:
  • Communicates clearly.
  • Ability to stand for longer periods to time.
  • Gathers demographic data information and enters into the hospital EPIC system.
  • Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
  • Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
  • Maintains effective communication with appropriate divisions.
  • Performs miscellaneous clerical duties as assigned.
  • May transport lab materials/tests to and from clinic sites and/or main hospital
Knowledge, Skills, and Abilities:

Collaboration and Embracing Diversity

  • Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, nationalities, genders, ages, etc

Positive Impact/Achieving Results

  • Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Able to demonstrate ethical behavior in diverse situations while producing results.

Service Excellence/Customer Focus

  • Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
Percent of Time: 90%
Pay Grade: 08
Schedule: Mon-Fri, 7:00am – 2:15pm
Location: Iowa City/Coralville, IA
Benefits Highlights:
  • Regular position located in Coralvill, Iowa
  • Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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  • Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
  • Must possess a valid driver’s license and meet University’s Fleet Safety Program.
Special Qualifications:
  • Public Contact/Customer Service experience.
  • Medical Terminolgy
Desired Requirements:
  • Experience with EPIC
  • Customer service experience in a healthcare setting
  • Demonstrated excellent written/verbal communication
Application Process: In order to be considered, applicants must upload resume and plain text cover letter that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days.
Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.