Claims Representative – Workers Compensation – West Bend Mutual Insurance Company – Cedar Rapids, IA

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West Bend Mutual Insurance Company

Summary of Responsibilities
Provide excellent customer service to all internal and external customers. Handle files of even the highest complexity with minimal need for oversight. Handle prehearings, mediations, settlement negotiations and hearings on claims where allowed. Recognize the need for Utilization Review, question treatment plans and identify cost savings measures. Successfully bring about ERTW and communicate with medical providers to obtain good results. Create accurate profile of claimants from the investigation and from that manage the development of the claims assigned.

Preferred Experience and Skills
7 years experience handling progressively difficult claims in the desired states of IA and/or NE
Oral and written communication skills
Superior interpersonal skills
Negotiation and problem solving skills

Preferred Education and Training
Bachelor’s degree in Business, Insurance or related field
Associate in Claims designation

Source:

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